Refund policy

Purchased items at regular price may be returned for FREE within 7 days of receipt for a refund of that item, or in exchange for a different size.

Items that are on Sale will not be eligible for returns

Within 14 days of Spine Clothing Co receiving the returned item(s), either:

1. You will receive the exchanged item, or
2. The refund amount will be credited to your credit card or via an EFT directly into your account. No cash refunds will be granted.

In all cases, the returned item must be in its original condition (unworn/unused/sellable), with all tags still attached & stains, or odours.

Please fill in the returns form included in your purchase.

You may also fill in returns form online, however in this case please be sure to still include your order number & full name in the parcel. We will not be held liable for any parcels that are returned with no info included.

Send the return parcel to the below address:

Spine Clothing
16 Bute Road,
Windermere
Durban
4001

Spine Clothing accepts returns via courier only.

We will not collect parcels from the Post Office, Postnet, or other collection services.

Kindly note that the client is liable to pay for the postage for the new item to be sent to them.

You may arrange collection with a courier to collect from the same address above.

Alternately we can get a quotation from a courier on your behalf. 

Please let us know if we may assist with getting a quotation from a courier for you. 

Should you have any queries, please do not hesitate to contact us via: admin@spinebtm.com